Support

Last updated 8 November 2026

I forgot my safeword

We can’t recover it, because we never had it. You can start over from the lock screen; your answers and Personas on this phone will be cleared.

I’m moving to a new phone

Have both phones with you. On each phone, go to Settings › Move to a new phone. On the new phone, tap “This Is My New Phone” to show a code, then scan it with the old phone. Everything moves directly between the two phones.

I lost my phone

Your answers were only on that phone, so they’re gone with it. Sign in on your new phone and start fresh. Your account and friends are still there.

How do I delete my account?

Settings › Delete my account. It removes your account from our servers and erases your answers and Personas from your phone. This can’t be undone.

Who can see my answers?

No one, including us. Your friends see only the Persona you choose to show them: its title, its Houses and a summary, never your answer to any single question. Share & compare runs between your phone and your friend’s, and only when you both choose it.

Fig+

Fig+ is free at launch. If that ever changes, we’ll tell you first, and it will be billed through Apple.

Something else

Email support@figsocial.app. We usually reply within two working days.